General Cancellation Policy

General Cancellation Policy

Weather

Hosts make every effort to continue, as scheduled, with experiences or events. Should bad weather conditions create an unsafe scenario for guests or hosts, a change or partial cancellation of an itinerary or activity may be the result. Should an individual experience or event be canceled by host or guest, or should an itinerary substantially change or result in a cessation of the trip, Zens will work with your host to provide an appropriate refund.

Identity Verification

Please bring your passport or any validated identification provided by the government.