Any activity or event that is cancelled within 5 hours of booking is eligible for a full refund.
Any activity or event cancellation that is 15 days or more before the start date is eligible for a full refund.
Cancellations less than 15 days before the start date will not be eligible for a refund unless your spot is booked and completed by another guest.
Should your spot be booked and completed by another guest, a full refund will be processed within 14 days of the experience start date.
However, if your reason for cancellation meets our Extenuating Circumstances, you will be refunded in full.
Please contact us: firstname.lastname@example.org
Hosts make every effort to continue, as scheduled, with experiences or events. Should bad weather conditions create an unsafe scenario for guests or hosts, a change or partial cancellation of an itinerary or activity may be the result. Should an individual experience or event be canceled by host or guest, or should an itinerary substantially change or result in a cessation of the trip, Zens will work with your host to provide an appropriate refund.
Please bring your passport or any validated identification provided by the government.